FAQs

Are you available to work remotely?

Yes, we are available to work remotely. We are experienced working directly for clients and working for agencies from around the world. We use the latest technology to ensure a smooth and seamless process.

How can I review the designs?

We use professional online proofing software that enables fast, streamlined service. You don't need to purchase any software as we provide everything you need to make the review process hassle-free. Easily mark up and comment on imagery, video, web content, and PDFs. Track revisions with integrated task management. Centralized feedback and approvals keep everyone aligned. [...]

Why do you use WordPress for websites?

As of 2021, WordPress is the world’s most popular content management system powering 35% of all websites on the internet. WordPress has a 61% market share in the CMS market WordPress powers 15% of the world’s top websites Five hundred plus sites are built each day using WordPress, while only 60 sites are built on [...]

What software do you use for print publishing?

We use Adobe products for all our design work. InDesign: Brochures, Magazines and other multiple-page documents Illustrator: Logos, Stationery, Flyers, Posters, Adverts, Signage, Packaging Photoshop: Retouching Photos, Graphics & Support Imagery

Can I send payment from overseas?

Yes, of course. We have registered business accounts that accept GBP, EUR, USD, AUD, and SGD that make payments easy without the expense of international transfers. Also, you can transfer directly to our Thai bank account using a service like Transferwise, which saves you money compared to traditional international money transfers. Wherever you are in [...]

Can I use remote email servers?

Yes, you can use remote services such as Gmail Business Suite, Microsoft Exchange, and other email services. We can help configure your email services remotely via TeamViewer or AnyDesk remote access services or liaise with your IT support services.

Can I backup my cPanel account?

Yes, you have direct access to your individual cPanel account. You can do a manual backup or select one of the daily backups to download. You can also restore from the File and Directory Restoration function. If you need any help with these functions, please get in touch with us.

What is webmail?

Webmail is an email service that can be accessed using a standard web browser via computer or any smart device from anywhere in the world. If you experience problems with your email client, you can access your email via yourdomain/webmail to enter your email address and password.

Do you include email?

Yes, all our cPanel hosting plans come with email and a full suite of functions. However, depending on your email usage, we may suggest ways to manage your email more efficiently. For example, rather than attaching large or multiple attachments that use up storage and bandwidth, we recommend using cloud storage links to files such [...]

Do you include daily backups?

Yes, we include daily backups from the previous six days, which you can access directly from your cPanel account. If something goes wrong with your site, you can restore your account from one of the daily backups.