Frequently Asked Questions
We have the answers to the most common questions from our clients.
FAQs
We have gathered the most common questions that our clients have asked. Don’t see the question or answer you’re looking for? Send us a message with your query, and we’ll get back to you.
Our Pricing – Design Service Rates
Our design service rates are flexible to suit the needs of our clients. We offer hourly rates, packages and retainers for our web design and graphic design in Pattaya. You can also book design time at the studio and sit with us as we design your jobs. In addition, we have fixed rates for standard services and can offer custom quotes and proposals.
Hourly Rate, Packages & Retainers
Our rate starts at 1,500 Baht per hour. We also offer a 5-hour package for 6,000 Baht, paid in advance. We also offer monthly retainers for clients who require continuous design and marketing services for their business needs.
Book Design Time
You are welcome to book design time with us at the design studio, where you sit down, and we will work together on your design from start to finish. We have clients who prefer to work multiple jobs over a few hours. This method offsets the need to send revisions and wait for the design changes to return, as you can approve the design immediately.
Fixed Rates
Here are a few examples of some of our standard fixed rates.
- A five-page WordPress website using Elementor Pro starts from 25,000 Baht.
- Our poster design service starts from 1,000 Baht.
- Logo design from 1,500 Baht. We can design a great logo in under an hour.
- Royalty-free stock images at 300 Baht each from Deposit Photos
Quotes & Proposals for Design Jobs
We can discuss your unique requirements for more complex design jobs, such as extensive menus, brochures, branding, packaging, and custom-coded websites, from timeframe, budget, functionality and other parameters. We would come up with a proposal, timeframes, and payment plans.
Can I send payment from overseas?
Yes, of course. We have registered business accounts that accept GBP, EUR, USD, AUD, and SGD, which make payments easy without the expense of international transfers. Also, you can transfer directly to our Thai bank account using a service like Transferwise, which saves you money compared to traditional international money transfers.
Wherever you are, we can make payment more accessible than ever before.
Are you available to work remotely?
Yes, we are available to work remotely. We are experienced working directly for clients and agencies from around the world. We use the latest technology to ensure a smooth and seamless process.
What software do you use for print publishing?
We use Adobe products for all our design work.
InDesign: Brochures, Magazines and other multiple-page documents
Illustrator: Logos, Stationery, Flyers, Posters, Adverts, Signage, Packaging
Photoshop: Retouching Photos, Graphics & Support Imagery
Why do you use WordPress?
As of 2021, WordPress is powering about 40% of all websites on the internet, making it the most popular content management system (CMS) worldwide. The latest usage stats show that around 64% of all CMS-built websites run on WordPress. WordPress is highly favoured among bloggers, small business owners, and large corporations. It was founded in 2003 and has since evolved immensely, with new features and functionalities being regularly added. WordPress allows users to create a website or blog quickly and flexibly, even without coding knowledge. It offers thousands of templates and plugins, allowing anyone to customize their website according to their taste and purpose. The user-friendly platform makes it accessible to everyone, regardless of their skill level.
What is Elementor Pro
Elementor Pro is a premium design interface for WordPress that enables us to design professional websites quickly. In addition, the Pro licence ensures continued support and updates as web server technology changes rapidly. We must use the latest software to avoid the non-stop threat of cyber attacks.
We sell the Pro License at 1500 Thai Baht, below the market rate, as we have a developer licence enabling us to pass on savings whenever possible.
What is a SSL?
We include SSL certificates as standard with our cPanel hosting plans. It ensures secure online transactions and keeps customer information private and safe. In addition, it prevents cybercriminals from reading or modifying information transferred between two systems. So when you see a padlock icon next to the URL in the address bar, it means SSL protects the website you are visiting.
Do you include email?
Yes, all our cPanel hosting plans include email and a full suite of functions. However, depending on your email usage, we may suggest ways to manage your email more efficiently. For example, rather than attaching large or multiple attachments that use up storage and bandwidth, we recommend using cloud storage links to files such as Dropbox, Google Drive, and One Drive. This method has many benefits; we can explain all the benefits at your convenience.
What is webmail?
Webmail is an email service accessed using a standard web browser via a computer or any smart device anywhere in the world. If you experience problems with your email client, you can access your email via yourdomain.com/webmail to enter your email address and password.
Can I use remote email servers?
You can use remote services such as Gmail Business Suite, Microsoft Exchange, MS365 and other email services. We can help configure your email services remotely via TeamViewer or AnyDesk remote access services or liaise with your IT support services.
Do you include daily backups?
Yes, we include daily backups within the hosting account. If something goes wrong with your site, you can restore your account from one of the daily backups.
What is an offsite backup?
Offsite backups provide crucial protection for important data in case of unforeseen circumstances like natural disasters, cyberattacks or system failures. Therefore, it’s important to ensure that your backups are automatically sent offsite for safekeeping. Checking with your service provider to see if offsite backups are included could give you peace of mind and ensure that your data is resilient against potential risks. If offsite backups are not included, investing in a separate solution can ensure your data is fully protected.
We can provide offsite backups at an additional fee. Please enquire.
